Children’s social care complaints
An Independent Person for a fair and transparent investigation.
Edward Crouch provides Independent Person support to councils managing Stage 2 complaints under the statutory children’s social care complaints procedure in England.
What the role involves
At Stage 2, the Independent Person works alongside the Investigating Officer and considers the conduct of the investigation. The role supports confidence in the process by bringing independent scrutiny to the way evidence, responses and conclusions are handled.
Who the service is for
The service is designed for local authority complaints managers and commissioning teams seeking experienced independent support. Families can use the secure case tracker when their council has provided a private reference.
Statutory guidance
The Department for Education publishes the statutory guidance for local authority children’s services complaints in England, including the Stage 2 investigation process.
Read the GOV.UK guidance